How to develop a servant leadership style in a democratic retailer

Retailers are operating under challenging and ever changing times. To survive, my organisation responded to this through agile transformation. I work for a large UK retailer with a unique core principle that’s been around for over a century. It identifies that the ‘happiness of all its members relies on their ‘worthwhile and satisfying employment’. I’d like to share how this early thinking strongly correlates to what we’re trying to achieve by encouraging a leadership style that puts others first.