Session type:

Workshop

Presented by:

Suzanne Lagerweij

Lagerweij Consulting and Coaching

Session time:

27 Sep 11:15 — 12:45

Session duration:

90 minutes

About the session

Let’s talk about powerful conversations!

We all know how to lead constructive conversations, right? Then why is it so difficult to have those conversations with people at work, especially those in powerful positions that show resistance to change?

Join this session to become a real influencer! Learn how to prepare for difficult conversations and get more successful results from them. We will use Empathy Mapping and The Four Rs model from Agile Conversations to improve our conversational skills.

In the session you will learn how to communicate more effectively with the people needed to achieve positive change. You will leave with a self-revised version of a difficult conversation and a practical model to use when you get back to work.

Participant takeaways:

  • Learn to apply the 4R model to have more effective conversations
  • Learn how to empathise and reflect on both sides of the conversation using an Empathy Map
  • Experience how to analyse and understand the reasons for resistance to change using Empathy Maps and the Ladder of Inference
  • Learn how to connect and find mutual understanding in difficult situations 
  • Find new ways to make friends and influence people

Themes:

Influence, Power, Empathy, Communication, Agile Conversations

This session:

Includes interaction

About the speaker(s)